Privacy policy
Privacy Policy
Last updated: September 11, 2024
This Privacy Policy describes how Ceruskin (“the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website, use our services, or make a purchase on ceruskin.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). This policy is created in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. For the purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, website visitor, or any other individual whose information we collect.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, adjust the “Last updated” date, and take any additional steps required by applicable law.
How We Collect and Use Your Personal Information
To provide our Services, we collect personal information about you from various sources as described below. The information we collect and use varies depending on how you interact with us. We process your data based on the following legal grounds under the GDPR:
Contractual Necessity: To provide our services to you, such as processing orders and delivering products.
Consent: For specific marketing activities for which you have given prior consent.
Legal Obligations: To comply with applicable legal requirements, such as tax regulations.
Legitimate Interests: To secure and improve our Services, communication, and perform analytics to make our Site user-friendly.
What Personal Information We Collect
The types of personal information we collect about you depend on how you use our Site and interact with our Services. When we use the term “personal information,” we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
- Information We Collect Directly from You
Information you provide to us directly through the Services may include:
Contact details: such as your name, address, phone number, and email address.
Order information: such as your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information: such as your username, password, security questions, and other information used for account security.
Customer support information: such as the information you include in communications with us, for example, when sending a message through the Services.
Certain features of the Services require that you directly provide certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing certain features of the Services.
- Information We Collect about Your Usage
We may automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection, IP address, and other data regarding your interaction with the Services.
- Information We Obtain from Third Parties
We may also obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
Supporting companies, such as Shopify, which help provide and manage the Site and Services.
Payment processors, which collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payment, fulfill your orders, and provide products or services you have requested.
When you visit our Site, open or click on our emails, or interact with our Services or advertisements, we or third parties may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
How We Use Your Personal Information
Providing Products and Services: We use your personal information to deliver the Services and fulfill our contract with you, including processing payments, fulfilling orders, sending notifications about your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, and facilitating returns and exchanges.
Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending marketing communications via email, SMS, or postal mail, and displaying ads for products or services on our Site and other websites, provided we have obtained your consent.
Security and Fraud Detection: We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you use the Services and register an account, you are responsible for keeping your account credentials secure.
Communicating with You and Improving Services: We use your personal information to provide customer support and improve our Services.
Cookies
Like many websites, we use cookies on our Site. For specific information about the cookies we use in connection with Shopify, see Shopify Cookies. Cookies help us improve our Site and Services and support analytics to understand user interaction.
Most browsers automatically accept cookies by default, but you can choose to remove or block them through your browser settings. Blocking cookies may negatively impact your user experience, and certain features may not function correctly.
How We Disclose Personal Information
In certain circumstances, we may share your personal information with third parties for contractual or legitimate purposes, such as:
With vendors and third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
With business and marketing partners to provide services and advertising to you.
When you direct or request us to disclose certain information to third parties, such as using social media widgets or login integrations.
With our affiliates or within our corporate structure.
In connection with a business transaction, such as a merger or bankruptcy, to comply with legal obligations, enforce terms of service, or protect our rights and the rights of our users.
Third-Party Websites and Links
Our Site may contain links to websites or platforms operated by third parties. We are not responsible for the privacy or security of such websites.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us to request its deletion.
Security and Retention of Your Information
Although we take security measures to protect your personal information, we cannot guarantee “absolute security.” We recommend not sending sensitive information through unsecured channels.
The retention period of your personal information depends on factors such as maintaining your account, providing the Services, and complying with legal obligations.
Your Rights under the GDPR
Depending on your residence, you may have specific rights regarding your personal information, such as:
Right to Access: You have the right to request access to personal information we hold about you.
Right to Rectification: You may request that we correct inaccurate information about you.
Right to Erasure: You may request that we delete your personal information when it is no longer necessary.
Right to Restrict Processing: You may request that we restrict the processing of your personal information.
Right to Data Portability: You may request to receive your personal information in a structured, commonly used, and machine-readable format.
Right to Object to Processing: You may object to the processing of your personal data when it is based on our legitimate interests.
You can exercise these rights on our Site or by contacting us using the contact details below.
Complaints
If you have complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you may lodge a complaint with your local data protection authority, depending on your location.
International Data Transfers
If your data is transferred outside the EU or EEA, we ensure your rights are protected using recognized safeguards such as the European Commission’s Standard Contractual Clauses.
Contact
For questions about our privacy practices or this Privacy Policy, you may contact us by email at info@ceruskin.com or reach us at Kayersdijk 85, Apeldoorn, 7332 AL, NL.